What does the warranty actually cover?
Repairs or replacement costs following mechanical or electrical breakdown.
Are all costs paid for?
Yes. Call out, labour, replacement parts and VAT.
How do I report a fault?
You simply call the warranty administrators on 0844 8475391 to report a fault, opening hours are 9 am – 5 pm Monday to Friday.
Who are the administrators of the scheme?
UK Warranty are specialists in warranty administration and claims management; they offer exemplary levels of customer service and are always there to help if you have any queries regarding the cover provided.
Who carries out repairs?
Repairs are carried out by your local authorised service agent or product manufacturer who will be equipped and trained to provide the required service.
What if the product cannot be repaired?
If this is the case, or it is beyond economical repair the plan will cover the cost of a replacement product, matching the specification of the original product.
Who pays for any service costs?
The warranty will cover all services costs and will pay your repairer directly; there is nothing for you to pay. Once you have taken to the cover you can be assured of complete protection.
Are there any exclusions?
Yes, but kept to a sensible minimum. The cover does not include cleaning, tuning, batteries, blockages, misuse or accidental breakage and the like. Your household insurance may give you cover against accidental breakage, fire, theft, flood.