Delivery - Free to most postcodes

 

Choose a Date to Suit You

Delivery is free to all postcodes except to AB, DD, FK,IV, KW, KY, PA, PH where there is an additional £25.00 payable. Delivery is only available within the UK mainland. 

At checkout you decide the delivery date! We deliver to most UK postcodes 6 days a week – from 7am-10pm. Some outer postcodes are not covered every day but you will see available dates you can choose when placing your order.

Timed Delivery Window

For large appliances, you will receive an email and text message the evening before delivery, with your 2-hour delivery window. The drivers will also attempt to keep you informed during the day of delivery, in case there are any delays.

For smaller items, we use Parcelforce who will attempt delivery and, if you are not in, will leave a card and you can collect your parcel from the nearest Post Office.

Had an Emergency. Need it Next Day?

We offer next day delivery on 1000's of products from stock! If you order before Midday we can offer delivery the following day for a small surcharge (Exceptions to some outlying postcodes) 

Need to Change your chosen delivery date

Things can change and we understand you may need to rearrange your delivery after you have already chosen a date. This option is available but we ask that you let us know as soon as possible so as not be incurred redelivery charges. (see failed deliveries below).

The Delivery Team

All large items will be delivered by 2 man delivery teams to make sure your goods arrive safely.  We do need to know if you have any parking or delivery restrictions prior to delivery.

Please ensure that your goods are unpacked and to your satisfaction and that no damage has happened in transit as goods are insured with the couriers until you have signed for them. Damage found after cannot be covered for claims

The delivery team will bring the appliance into the room of choice (subject to required access). The appliance can only be delivered up a maximum of 3 flights to the second floor unless lift access is available.

For American Fridge freezers and Range cookers we are only able to offer delivery to ground floor room of choice. If access is restricted our delivery team will offer delivery to the nearest point of delivery only. Please do advise us if you have any access restrictions such as steps or narrow gateways in our notes section when placing your order

Installation

If you have chosen installation we can connect your new Appliance to your water inlets and outlets at the same time as we deliver! For this service there does need to be an existing  outlet/inlet with working isolations valves.  All our drivers are trained in basic plumbing. We can connect and disconnect all freestanding Dishwashers and Washing Machines.  If this service cannot be carried out due to an issue with your plumbing we are unable to refund you. 

Disposal of Your Old Appliance

If you have chosen to have your old appliance disposed of we will collect and recycle in an environmentally approved government scheme. The charge for this is shown when placing your order and starts from £19.99.    Disposal can only be carried out at the same time as delivery - if your item is not disconnected and ready to go, we will not be able to refund you for this.  

If you choosing to have your new iterm installed and your old item disposed of the delivery team will disconnect your old appliance as part of the service.

After Sales Service

Most of our orders are handled perfectly – goods are delivered on time and work without fault. Occasionally things do go wrong. Parcels can get miss-routed by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. Just call our customer care team and will endeavour to fix this for you immediately.

Late Delivery

If your goods haven’t arrived when expected, please follow the link in your email to use the online tracking service or call and we will check and update you.  We would advise that you have receipt of your item before arranging any fitters, food deliveries etc. 

Damaged Items / Missing Items / Wrong Items

Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However, items can get damaged in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged.

It is important to note that goods are insured for any delivery damage. On delivery, the delivery company will unpack for you to check prior to signing. Please ensure you check the item for any physical damage before you sign for the goods and if you experience any problems please call us whilst the courier is still there or sign as damaged. Damage reported after signature will not be covered.

Failed Deliveries

For small appliances by parcelforce, they will attempt once after which they will leave you a card to collect from a local depot. 

For large appliance, if you have selected a delivery date and the goods are sent out for delivery and you are not available on that day,  a re-delivery/return charge will be applied.  Please call us on 01420 483590 to discuss. 

 Choosen delivery dates can be changes, we understand that plans change, however we must be informed by 1500 hrs the day before to not incur charges.