Choose a Date to Suit You
You decide the delivery date! We deliver to most UK postcodes 7 days a week – from 7am-7pm. Some outer postcodes are not covered every day but you will see available dates you can choose when placing your order.
Timed Delivery Window
For large appliances, you will receive an email and text message the evening before delivery, with your 2-hour delivery window. The drivers will also attempt to keep you informed during the day of delivery, in case there are any delays.
For smaller items, we use Parcelforce who will attempt delivery and, if you are not in, will leave a card and you can collect your parcel from the nearest Post Office.
Had an Emergency. Need it in a hurry?
We offer next day delivery on 1000's of products from stock! Order before 2 pm Monday to Friday and we can deliver your order the very next day to the majority of UK addresses. (Exceptions to some outlying postcodes)
Need to Change your chosen delivery date
Things can change and we understand you may need to rearrange your delivery after you have already chosen a date. This option is available but we ask that you let us know with at least 2 working days’ notice.
The Delivery Team
All large items will be delivered by 2 man delivery teams to make sure your goods arrive safely. Please ensure that your goods are unpacked and to your satisfaction and that no damage has happened in transit as goods are insured with the couriers until you have signed for them. Damage found after cannot be covered for claims The delivery team will bring the appliance into the room of choice (subject to required access). The appliance can only be delivered up a maximum of 3 flights to the second floor unless lift access is available. For American Fridge freezers and Range cookers we are only able to offer delivery to ground floor room of choice. If access is restricted our delivery team will offer delivery to the nearest point of delivery only. Please do advise us if you have any access restrictions such as steps or narrow gateways in our notes section when placing your order
If you have chosen installation we can connect your new Appliance to your water inlets and outlets at the same time as we deliver! All our drivers are trained to in basic plumbing. We can connect and disconnect all freestanding Dishwashers and Washing Machines. Full details of this service are available at checkout.
Disposal of Your Old Appliance
If you have chosen to have your old appliance disposed of we will collect and recycle in an environmentally approved government scheme. The charge for this is shown when placing your order and starts from £19.99.
After Sales Service
Most of our orders are handled perfectly – goods are delivered on time and work without fault. Occasionally things do go wrong. Parcels can get miss-routed by the couriers, traffic can prevent deliveries arriving on time, manufacturer’s specifications can be inaccurate and items can develop a fault. Just call our customer care team and will endeavour to fix this for you immediately.
If your goods haven’t arrived when expected, please follow the link in your email to use the online tracking service or call and we will check and update you.
Damaged Items / Missing Items / Wrong Items
Nearly all our orders arrive on time and in the same excellent condition they left our warehouse. However, items can get damaged in transit and whilst often it is only the packaging that is damaged, the products themselves are occasionally damaged.
It is important to note that goods are insured for any delivery damage. On delivery, the delivery company will unpack for you to check prior to signing. Please ensure you check the item for any physical damage before you sign for the goods and if you experience any problems please call us whilst the courier is still there or sign as damaged. Damage reported after signature will not be covered.
We understand that sometimes you will not be available to receive your goods. For small appliances, our couriers will attempt once after which you will be charged for any further redelivery attempts. For large appliance two-man delivery, if you have been advised of a delivery date by us and are subsequently not available to accept the goods on the day of delivery a re-delivery charge will be applied. Please ensure that you are available on the day you have chosen for delivery as we have booked space on the couriers' network and cost are incurred.